Who we are
Shop by Sana operates the online store at shopbysana.com. This page explains what personal information we collect and what we do with it.
What we collect
When you place an order we collect your name, delivery address, phone number and email address so we can process and deliver it. When you browse the site we collect standard technical information such as your IP address and browser type, which helps the site work and helps us understand how it is used.
Why we collect it
We use your information to process orders, arrange delivery, respond to your messages, and, where you have asked us to, send you updates about new arrivals and offers.
Payment information
Payment details are handled by our payment provider at the moment of checkout. We do not store your full card details on our servers.
Who we share it with
We share only what is necessary with the delivery company handling your parcel and with our payment provider. We do not sell your personal information.
Cookies
The site uses cookies to keep your cart working, remember your preferences and measure site performance. You can block cookies in your browser, though parts of the site may then not work properly.
How long we keep it
Order records are kept for as long as we need them for accounting and customer service. Account information is kept until you ask us to delete it.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact us and we will act on your request.
Contact
For any question about this policy, reach us through our contact page.